Woofology - Trainers Academy, LLC - Dog Training and DayCare



Frequently Asked Questions

Here you'll find the answers to some of the most commonly asked questions. If you still have questions, please feel free to email us at woofologist@yahoo.com or call us at 248.588.3222.

Dogs 5 1/2 months and older/Intermediate Class

Q: What does Intermediate Class cover?
A: Click here; 
Intermediate Class 

Q: Is my dog too old for class?
A: NO!! We've had "senior" aged dogs through our classes, they're never too old to learn!

Q: Is class right for my dog?
A: Is your dog shy? Does he bark at dogs or people? If you're not sure class is right for your dog, 
read this.

Q: I took a "basics" class somewhere else, and I didn't learn clicker training. Can I bring my dog to your Intermediate Class?
A: Yes!! You'll learn about the clicker and how to use it properly in class!

Q: Can my kids come with me and our dog to intermediate class?
A: Kids 13 years of age and older can accompany their parent/s with the dog to intermediate class.  Kids 13 years or older can also handle the dog on the floor during class as long as our Handlers Waiver has been completed and signed by parent/guardian, who must attend each week's class with their child.

Q: I took a puppy class somewhere else, and s/he's only 5 months old, can I take your intermediate class?
A: Yes, in most cases. Intermediate class is open to dogs 5 1/2 months of age or older - or to pups who've graduated from our puppy class who may be younger. If you're successfully past the common "puppy problems" (i.e., house training, excessive mouthing, etc.) then intermediate class is probably right for you. Please contact us, we'll be happy to answer questions!

Q: I have 2 dogs, can I bring them both to class?
A: Yes! But we usually recommend that dogs living in the same household come to separate classes. If you have more than one dog, please give us a call to discuss further.

Q: I can't attend the class I've signed up for, can I get a refund?
A: While we are happy to offer transfer options (see below for details), we do not offer refunds. 

Q: Ok, what are my options?
There are several:

1) Call to let us know 3 business days or more before the start date of your class, and we will transfer you to a future class session, at no additional charge. 
*Limit one transfer at no charge. If you need to transfer more than once, a 50.00 fee applies on each transfer*

2) If your class has not yet begun, we'd be glad to transfer class funds to private in-home training instead - a $50 transfer fee will apply. 
*This option does not apply to specialty classes* 

3) If your class has already begun, but you have not attended any of your classes yet, we'd be glad to transfer class funds to private in-home training instead - a $50 transfer fee will apply.
*This option does not apply to specialty classes*

**If you qualify for class fund transfer as outlined above please note- in-home training rates vary based upon the behaviors being worked with, so there may be additional charges above what you have already paid for class.

4) You may transfer class funds to our daycare program at no additional charge.

Q: I'm currently attending class with my dog but have decided I'd like in-home help instead, what are my options?
Class funds are not pro-rated nor transferable to private in-home training (which is charged separately).Exceptions to this are indicated above. You may still transfer your remaining class funds to daycare if you so choose.

Q: I've already started attending my class, but I realize that I have to miss a session or more of it now, can I transfer to another class?
We do not offer transfers options for this scenario, but you will continue to receive your emailed training guides each week as usual, so you can stay current with the lessons.  Additionally, we suggest that you schedule and attend make up sessions for the week/s you've missed.
Click here 
http://woofology.com/missed%20class.htm for more information.